The Bowdoin Group Wins Inavero's 2014 Best of Staffing® Client Award

Client satisfaction scores far higher than industry norms

Posted by The Bowdoin Group on February 20th, 2014


WELLESLEY, Mass., February 20, 2014 – The Bowdoin Group announced today it has been named as one of Inavero’s 2014 Best of Staffing® Client Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients. In a year when the staffing industry’s client service quality scores are trending down once again, The Bowdoin Group scored well above industry service benchmarks.

Less than two percent of all staffing agencies in in U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the 2014 Best of Staffing Client Award truly stand out for their service quality. The Bowdoin Group received satisfaction ratings of 9 or 10 out of 10 from 63% percent of their clients, significantly higher than the industry’s average of 35% percent.

“We’re honored to be recognized as a top staffing firm, furthering our mission to change the way people think about recruiting,” said The Bowdoin Group’s Founder and CEO, David Melville. “We thrive on straightforward feedback and we are proud that our clients recognize us for delivering excellent service through our customized recruitment solutions.”

“The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our 2014 award recipients.”

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

About Bowdoin

The Bowdoin Group provides customized recruitment solutions ranging from executive search to technology contracting. Our industry and domain expertise allow us to partner with market leaders and disruptors. We take a top down approach to understand our client’s culture, aspirations and challenges to solve their critical hiring needs. This approach enables us to be creative in our problem solving, efficient in our execution and mutually vested in achieving exceptional results.

Since 1994, we’ve placed thousands of professionals throughout North America and the United Kingdom. We have been named one of the fastest growing private companies in Massachusetts by the Boston Business Journal for three years. Visit us at www.bowdoingroup.com and connect with us on LinkedIn, Twitter, and Facebook.

About Inavero

Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.

Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.

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